Vip66 Privacy Policy – Personal Data Protection for Malaysia Platform Users

This Privacy Policy is published by vip66 ("We", "Platform") and applies to all users who access or use the vip66.lc website, the vip66 mobile app, and all related services we offer. This document clearly and transparently describes how we handle your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

By using the vip66 platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please cease using the platform immediately and contact us to close your account.

This Privacy Policy should be read together with Terms and Conditions vip66, which together form the complete agreement between you and our platform regarding the use of services and handling of personal data.

Vip66 collects personal data through several means — directly from you during registration and platform use, automatically through tracking technologies, and in certain cases from legitimate third-party sources. Below are the details of the data we collect:

The personal data we collect is used responsibly for the following purposes only. We do not use your data for any purpose beyond what is stated here without first obtaining your additional consent:

• Account management: Creating and managing user accounts, verifying identity through the KYC process, and processing login requests and account security.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions made through the vip66 platform securely and accurately.
• Service provision: Grants access to all games, sports betting, Live Casino, and other platform features offered by vip66.
• Platform security: Detecting and preventing fraud, money laundering, account abuse, and other illegal activities that could compromise user or platform security.
• Customer support: Handling inquiries, complaints, and support requests submitted by users through our support channels.
• Platform improvements: Analyzing aggregated and anonymized usage patterns to develop new features and improve the overall user experience.
• Marketing communications: Sending information about promotions, bonuses, and special offers — only to users who have consented to receive such communications.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including reporting to relevant authorities when required by law.

Vip66 does not sell, rent, or trade users' personal data to any third party for commercial purposes. However, in certain limited circumstances, we may share data with the following parties:

• Payment service providers: Financial institutions and payment processors required to handle your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Game software providers: Third-party game companies that provide gaming content on the vip66 platform may receive technical data necessary to ensure games function properly.
• Technology service providers: Companies providing services such as hosting, analytics, and cybersecurity support that help us operate the platform safely and efficiently.
• Regulatory authorities & law enforcement: vip66 will disclose user data to the relevant authorities when required by court order, applicable law, or for the purposes of financial crime investigation.

Vip66 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and maintain the security of your login session. Cookies are small text files stored on your device when you visit our platform.

We use several types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and basic preference management. These cookies cannot be disabled as they are essential for the platform to function properly.
• Performance Cookies: Collecting information on how users interact with the platform — most visited pages, time spent, and any errors encountered — to help us improve the user experience.
• Functional Cookies: Storing user preferences such as preferred language, display settings, and login information for future convenience.
• Analytics Cookies: Used to understand platform usage patterns on an aggregate basis and to help us make data-driven decisions for continuous improvement.

You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect specific features on the vip66 platform. Continued use of our platform after the cookie notice is displayed will be considered your consent to the use of cookies.

The security of users' personal data is an absolute priority for vip66. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorized access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All data transmitted between your device and vip66 servers is protected with high-grade encryption that meets global financial industry standards.
• Two-Factor Authentication (2FA): An additional security layer is available for all user accounts, requiring verification via mobile device in addition to a password.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity or security threats in real time.
• Periodic auditing: vip66's security infrastructure is independently audited by internationally accredited cybersecurity firms to ensure it consistently meets or exceeds industry standards.
• Internal access controls: Access to user data among vip66 staff is strictly limited based on a need-to-know principle, and every access is logged for audit purposes.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and vip66's internal policies, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact the vip66 support team via live chat or email. We will process your request within 7 working days. In complex cases, this period may be extended up to 30 days with prior notification to you.

Vip66 only retains your personal data for as long as necessary to fulfil the purpose of collection or as required by applicable law. The following is a general guide to our retention periods:

• Active account data: Retained for as long as your account is active and up to 7 years after account closure for financial compliance and AML purposes.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's financial reporting legal requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Cookie and analytics data: Aggregated data is retained for a maximum of 2 years; session cookies expire automatically when the browser is closed.

When data is no longer needed and there is no legal requirement to retain it, vip66 will securely delete or anonymise that data using methods that ensure it cannot be recovered.

The vip66 platform is strictly prohibited to individuals under the age of 18. We do not knowingly collect or process personal data of minors. Should we discover that a minor's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account.

If you as a parent or guardian suspect that your underage child has registered on our platform, please contact our support team immediately. We will investigate and take appropriate action within 24 hours.

Vip66 reserves the right to update or modify this Privacy Policy at any time. Any significant amendments will be communicated to users via in-platform notifications or email at least 14 days before the changes take effect. The "Last Updated" date at the top of this document will always reflect the current version of the policy.

We encourage you to review this Privacy Policy from time to time to ensure you remain informed about how we protect your information. Continued use of the platform after any amendments take effect signifies your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly through the vip66 platform or app — the fastest way to get an immediate response.
• Email: [email protected] — for more formal written enquiries; response within 3 business days.

For requests related to user rights (access, correction, or data deletion), please clearly state in your message: your registered full name, account number, type of request, and reason for the request. This will allow our team to process your request more quickly and accurately.